FAQ & Refund Policy
Answers to common questions about our instant digital downloads, how delivery works, and our refund policy. If you still need help, use the Contact form (https://raquelgama1831.wixsite.com/my-site/contact) — we typically reply within 1–2 business days (UK time).
What you get / instant download
What do I get when I buy a template?
You receive a digital download only — no physical product is posted. After purchase, you get instant access to the file(s) for that product (for example PDF, Canva link, or Notion template), as described on the product page.
Is delivery instant?
Yes. Delivery is instant for digital products. As soon as your payment is confirmed, your download is available. There is no Royal Mail or courier delivery.
How to download after purchase
How do I download my files after purchase?
1. Complete checkout and wait for payment confirmation.
2. Check the order confirmation email from Wix Stores / Digital Templates UK — it includes your download link(s).
3. You can also open your order from the thank-you page or your account and download from there.
4. Save the file(s) somewhere safe on your device. We recommend downloading promptly and keeping a backup.
I can’t find my download email — what should I do?
Check Spam / Junk and Promotions folders. Search for “Digital Templates UK” or “order confirmation”. If you still cant find it, use the Contact form and include your order number and email used at checkout. We aim to reply within 1–2 business days.
Compatibility (PDF, Canva, Notion)
What formats / tools do your templates work with?
It depends on the product. Always check the product description before you buy. In general:
- PDF templates (for example planners, trackers, CV packs) — open with any standard PDF reader. Print at home or use digitally.
- Canva kits — you typically receive a link or instructions to use the design in Canva (free or Pro, as stated on the product page). You will need a Canva account.
- Notion templates — you typically receive a duplicate/share link for Notion. You will need a Notion account.
We do not provide software licences for Canva or Notion themselves — only our template files / access links.
Will templates work on Mac, Windows, phone or tablet?
Yes for viewing and using digital files in the usual way. PDF works on most devices. Canva and Notion work in browser or their apps. For the best editing experience, a laptop or desktop is recommended.
Delivery times
How long does delivery take?
Instant after successful payment. Digital goods are not shipped. If a download does not appear within a few minutes, refresh your email and order page, then contact us via the form if needed.
Refund policy (digital downloads)
What is your refund policy for digital downloads?
Because our products are digital and delivered instantly, we generally cannot offer a refund once a download has been accessed or completed, except in the limited cases below.
We may refund or re-issue when:
- The file is defective or corrupt and we cannot provide a working replacement; or
- You were charged twice for the same order (duplicate charge); or
- You did not receive access due to a technical fault on our side, and we cannot resolve it.
We do not normally refund when:
- You simply change your mind after downloading;
- You bought the wrong product or format;
- The product is incompatible with software or accounts you do not have (please check compatibility before purchase);
- You have already downloaded or opened the files.
This is standard practice for digital goods and is separate from rules that apply to physical products.
How do I request a refund or report a problem?
1. Go to the Contact page: https://raquelgama1831.wixsite.com/my-site/contact
2. Send a message using the contact form.
3. Include: your order number, the email used at checkout, the product name, and a short description of the issue (for example “file won’t open” or “duplicate charge”).
4. We typically reply within 1–2 business days (UK time).
Please do not share full card details in the form — order number and email are enough.
Consumer rights (UK)
Nothing in this policy is intended to affect any rights you may have under UK consumer law that cannot be excluded. If you believe you have a statutory right to a remedy, tell us via the Contact form and we will review your case.
Support
How long does support take?
We typically reply within 1–2 business days (UK time), Monday–Friday. Messages sent at weekends or on bank holidays are usually answered on the next business day.
How can I contact you?
Use the Contact form on the site. Prefer form-only until a confirmed support email is published. Do not use old jewellery-brand email addresses if you still see them elsewhere — they are leftovers and should be ignored.